On-Hold Messaging

Every minute a caller spends on hold without meaningful engagement can cost your business more than you think. In fact, each minute of silence on hold equals an average of $0.50 to $1 in lost …

You’ve been there. You dial a business you’re actually interested in, maybe ready to book a service, ask a question, or make a purchase—and then you’re placed on hold. First comes silence. Then, maybe some …

Every year, U.S. businesses lose an estimated $67 billion due to poor customer service—and yes, that includes what happens while your customers are on hold. For many companies, that silence (or worse, outdated music and …

There’s something quietly powerful about that first voice you hear when you call a business. It’s not always a person—it’s often a voice menu, a system prompt, or a branded greeting. This is your auto …

Nobody likes to be on hold. But here’s the twist marketers often overlook—on hold marketing works well. How much wait time do your customers spend in your phone system queue? That’s not dead air. It’s …

You’ve crafted the perfect website. Your social media game? Strong. But when a potential client calls your business and gets a flat, awkward, or robotic voicemail—or worse, dead air—you’re not just missing an opportunity. You’re …

In today’s hyper-competitive world, your customer experience doesn’t begin when someone walks through the door or clicks your website—it starts the second your phone rings. And yet, far too many businesses let that first moment …

You finally make that important phone call to a business you’re interested in. Maybe you’re calling about services, scheduling, or just need a quick answer. But then—dead air. Or worse, that robotic, scratchy loop from …

In telemarketing, every second a caller spends on hold is either an opportunity or a liability. A poorly handled hold experience can lead to frustration, hang-ups, and lost business. On the other hand, a strategic, …

When a customer dials your business phone number, their first impression isn’t formed by a handshake or a friendly receptionist, it’s shaped by your auto attendant recordings. Whether you run a small business or a …