Who is greeting your callers?

The message that answers your phone is the welcome mat at the front door of your business

A professional welcome

Whether your system supports a day and night message, a voicemail menu, or a complex IVR system that navigates callers through a large number of options, On-Hold Marketing can ensure the greetings sound professional and the menu options are efficient and easy to follow.

Compatible with your phone system

Our studio offers the latest technology so we can provide  audio files in the format that creates the best sound quality for your phone system, including VoIP, PBX, and traditional landlines.

All-inclusive recording packages

  • Consultation and script editing to reflect industry best practices
  • English and French voice talent choices to suit your business
  • Professional state-of-the-art studio and experienced engineers
  • Accurate editing, archiving, and proofing
  • Formatting to your specifications for best sound quality
  • A dedicated customer service team

“On Hold Marketing has been a partner with Network Telecom for many years. We are always happy to recommend their services to our customers.”

What is an auto-attendant system?

The terminology can be confusing and is often interchanged. An auto-attendant system goes by many names, including:

  • Voicemail
  • Main greeting
  • Menu tree
  • Day/night message
  • IVR (Interactive Voice Response)

Maximizing your phone system’s capabilities can make a huge impact on your callers’ perception of your business. For small businesses, a friendly and informative greeting goes a long way. For larger call centres, a professionally designed menu system will get callers in contact with the right representative quickly.

An auto attendant application can be the solution that ensures a positive caller experience for every business. Navigating your automated recordings should never be difficult, hard to understand or make the caller frustrated.

Benefits of an auto-attendant

Professional recordings help the caller choose from a list of options, select individual extensions, or leave a voice message. They can act as a “virtual receptionist” by automating and simplifying the incoming phone call procedure, reducing your team’s workload.

For smaller organizations

VoIP systems have made it easier than ever to provide an outstanding caller experience with features that allow hold music, a user-friendly auto-attendant menu, dial by name options, and more. Callers can easily get to the person they need, or the information they want.

For large call centres

For companies experiencing a high volume of phone calls an IVR system will help:

  • Manage call flow
  • Prevent hang-ups
  • Streamline customer service
  • Enhance the customer experience
  • Encourage engagement and customer feedback through surveys

Better for callers, better for staff

It's an ideal win-win situation

Reduce frustration

An automated menu system lets customer support and sales teams direct the caller to specific types of issues or products, decreasing the likelihood of transferring callers to multiple agents.

Self-serve options

Not all customer inquiries require a human interaction. An effortless self-service experience allows your customers to minimize their time on the phone, while reducing your call volume of repetitive inquiries.

Reduce staff stress

A professional auto-attendant serves as an additional customer communication channel by offering clear, easy-to-follow instructions, routing calls to the right department, and providing answers to commonly asked questions.

Lower your costs

Creating a professional IVR menu can handle rote tasks at a fraction of the cost of extra call handlers while at the same time allowing staff to spend more time per call for a higher-touch service to customers with complex problems.

Not sure where to start?

Navigating the world of auto-attendant menus and IVR systems can be confusing. So reach out to On-Hold Marketing and we'll walk you through it, every step of the way.

Get a Quote

or call 1-888-466-4653

 NOTE: On-Hold Marketing continues to be available for your phone system recording updates including COVID-19 messages. Read More