Resources

Ivy had been dreading this call all morning. As the office manager of a busy medical clinic, she needed to resolve a billing issue with their insurance provider – a task that typically meant long …

If you’ve ever wondered why music has static or sounds distorted, you’re not alone. This common issue frustrates both businesses and their callers, often leading to negative customer experiences. Understanding why music is static is …

In today’s competitive business landscape, every customer touchpoint matters. Telephone on-hold messages represent a unique opportunity to engage with callers who have already shown interest in your business. Instead of leaving callers in silence or …

When a customer calls your business, their experience begins long before they speak with your representative. Professional on-hold voice recordings serve as your virtual brand ambassador, turning potentially frustrating waiting times into engaging marketing opportunities …

In today’s fast-paced business environment, every moment of customer interaction counts. An on-hold messaging system transforms what could be a frustrating wait into an engaging brand experience. Studies show that 70% of business calls are …

The power of seasonal marketing extends beyond storefront displays and email campaigns. Smart businesses are discovering that their on-hold messaging service plays a crucial role in creating cohesive, timely customer experiences. On-Hold Marketing Inc. understands …

Have you ever wondered why some customers patiently wait on hold while others hang up in frustration? The science behind a compelling on-hold message is more fascinating than you might think. At On-Hold Marketing Inc., …

Small businesses are constantly seeking ways to stay competitive and professional without breaking the bank. With On-Hold Marketing Inc. leading the charge in innovative communication solutions, automated attendant recordings have emerged as a game-changing tool …

The healthcare landscape is rapidly evolving, and patient experience has become more crucial than ever. In 2024, medical practices across the nation will recognize that professional hold music and messages are no longer just a …

The holiday season is approaching, and smart businesses are already gearing up their customer service strategies. On Hold Marketing Inc. understands that December brings a significant surge in customer calls, making on-hold marketing more crucial …