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Do I Have to Write My Own On-hold Script?

posted by onhold in "Tips & Info"
November 7, 2019

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As a Client of On-Hold Marketing Do I Write My Own Message?


Businessman Confused

At On-Hold Marketing, we hear this question a lot. But sometimes, we also wish we heard it more often. Short answer: No, unless you want to!

Write with a computer

We recognize that not everyone is a strong writer/editor…but we’ve built together the perfect team of copywriters/editors to do all the work for you. It begins with a brainstorming session with one of our copywriters. We take this time to get to know your company, facility, history, its services and/or product offerings, upcoming promotions or specials, as well as other important things such as target audience, style or language preferences. It is our job to learn as much as we can about your company, so that we can properly portray it and represent it in a way that not only informs your clientele about your business and what you’ve got to offer the world, but be professional enough to really “wow” whoever’s on-hold. Basically, we’ll write to promote anything and everything that not only markets your company in the industry, but also makes your company unique and stand out from everyone else!


Our copywriters have over 50 years of combined experience. In this ever-changing world of marketing and advertising, we’ve come across the gamut of different styles and trends; in fact, we’re always continuously learning and becoming familiar with so many different types of companies and industries, that there’s a good chance we already know quite a bit about what your company has to offer, and the best approach to peak interest. This makes us perfectly-equipped to be the professional voice for your company. So sit back, relax, and let us be the official copywriter for your company’s hold line messages.

Businessman writing on paper

But hey, you know your company best and we respect that too. If you think you’ve got a better grasp on what you’d like said On-Hold, or even have your own marketing team taking care of that, we’d be happy to work with them too!

Contact us to learn more about how On-Hold Marketing can help you get a professionally written phone message on your hold lines at

 – Chanel


The most difficult and complicated part of the writing process is the beginning.” – A. B. Yehoshua