If you’re looking for a new phone system, you probably came across the term “VoIP”. The question is do you really know what it is? The acronym VoIP means “Voice over Internet Protocol”. It is a technology that delivers voice communications and multimedia sessions over the internet (IP networks). One example of VoIP that you might have already used is Skype. If you want a more detailed explanation, check out this Wikipedia page. https://en.wikipedia.org/wiki/Voice_over_IP
Now that you kind know what VoIP is, the next question is, “why are businesses choosing to switch?” Some of the main reasons are:
– Telephone service is cheaper than the older traditional telephone service. While it might cost you more upfront, it will save you over the long run. One of the biggest savings will come in the form of lower long-distance charges.
– VoIP gives you the ability to unify communications. It can integrate with your other communications such as email and computer programs. It can even work with Customer Relationship Management (CRM) programs.
– It is a hosted PBX. PBX (Private Branch Exchange) was traditionally for only big business not only due to the cost of set-up but also that it required IT personnel to work it. However, with a hosted PBX the whole system is set up on a remote server that includes IT support.
– With VoIP, you get one invoice that covers your services rather than multiple bills from various providers.
Of course, these are only a few of the reasons businesses are changing to VoIP.
Clients in the past were unsure if switching to a VoIP system would allow them to keep their custom MOH (music on hold) service. The answer is YES. If you have switched your telephone system to VoIP and don’t know what to do with your MOH service … On-Hold Marketing can help! All VoIP systems have the ability for MOH and we are more than happy to format your message to your system requirements, plus you now have additional features that allow your phone system to optimize auto attendant options. Don’t abandon your callers to silence or the same few seconds of music over and over. VoIP and On-Hold Marketing are a winning combination.
“The internet is becoming the town square for the global village of tomorrow.” – Bill Gates