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Why Your Vet Clinic Needs an On-Hold Message

posted by onhold in "On-Hold Marketing"
September 27, 2016
Dog leaving a message on the phone

Attract new patients, retain existing patients and assure clients as to why your practice is the best choice for their pets, all while the caller waits on-hold. Having an On-hold telephone message is one of the first opportunities your veterinary clinic has to impress! When using a custom message you educate your callers on frequently asked questions and set the stage for you, the veterinarian.

Bunny on the phone

Your clients would be greeted with a custom written and recorded On-hold message. Your message should include general information such as office hours, address and directions, emergency contact number for after hours care and announce any upcoming events or assistance that your veterinary practice has to offer.

slouth picking up the phone

This is the time to get your client’s, or potential client’s, attention; you do not want the caller to hang up because there is no music or message and they’re bored quickly, or they think that the call was disconnected. Let them know that you care about the the time they’re spending waiting for you to get to the phone by giving them useful information. Remind them about vaccinations and wellness exams, inform them about flea and tick prevention and heartworm disease, or, with Halloween around the corner, warn them of the dangers to your pet if they get into your candy stash…even just one tiny bite-size piece!

Kitty on the phone

On-hold messaging is an effective, affordable method of advertising your business.

Here are some great ways your veterinary clinic can use on hold messaging services:

Educate pet owners with fun facts and frequently asked questions.

Seasonal awareness and preventative care for your client’s pets.

Advertise specials and services you have to offer.

Information about you, your staff and your practice.

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Let your on-hold message convey to your callers that there’s no need to look somewhere else for their pet care needs. Visit to get more information about our company and the affordable service we can offer you.

  • Joanne
Vet Quote


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