A helpful F.A.Q response can be a great asset to your business. But what questions need answering? Wouldn’t it be great if you could just read minds? When your clients or potential clients are on hold, waiting for someone to answer their call, ask yourself: “What would they like to know? What questions would they like to have answered?” If your staff is answering the same questions again and again, those answers could be the key to coming up with the perfect script for your On-Hold message.
Make a list of frequently asked questions
Making a list of potential F.A.Q.s is the first step to take. Another idea is to ask yourself “what are the types of questions I might have when I call a business?” Just putting yourself in your callers’ shoes might give you some great ideas for your hold line script. Letting your hold line answer basic questions will not only help your caller, but it will free up valuable time for your staff.
Often your caller has a very quick question they need answered, such as your address or hours of operation. In this case, having these F.A.Q.s answered for them while they are on hold could mean less time waiting. It will also potentially free up the line for the more important or urgent requests, the ones only a live person can answer. It’s the difference between a client being satisfied and feeling their needs are met quickly, and the frustration of waiting for someone to answer their query.
So take a moment to think about the questions you get asked on a regular basis – the ones easily answered in a few words that you have to repeat time and time again. Then contact your On-Hold Marketing script writer. We’ll address these Frequently Asked Questions in a simple yet easy to understand script. One of our professional voice artists will make it sound amazing and then we’ll add the perfect background music. Let us create a program customized to your business’ needs and clients’ expectations – it’s one of the most helpful tools to ensure a satisfying customer experience.
Check out our F.A.Q. page where you will find answers to the most asked questions about On-Hold Marketing and our services. https://www.onhold.on.ca/frequently-asked-questions/
“New information makes new and fresh ideas possible.” – Zig Ziglar