Every time a customer interacts with your business, it leaves a lasting impression. Each interaction shapes their opinions and influences their future actions in using your products and/or services. One interaction that has a major impact on customer experience is calling into your business. How quickly a caller reaches their desired contact and their overall experience during a call can shape their opinion about your business. Nothing is more frustrating than listening to the same boring music on a never-ending loop. Not to mention, many businesses including competitors, use the same phone systems with the same built-in music.
We know you do not want to be confused with the competition! Custom business audio solutions will make you stand out from the crowd and create positive experiences for customers calling into your business.
Types of Audio Solutions
- On-Hold Messages
Auto-Attendant Voice Solutions
Auto-Attendant Voice Solutions are often the first interaction a customer has with a business when making a phone call. An automated system answers calls and directs callers to their desired call destination. A phone tree (or phone menu) should enable callers to reach specifically who they want, without having to jump through hoops in order to do so.
Professional, organized, and efficient; these are the words that come to mind when experiencing an interaction with a professional Auto-Attendant Voice Solution. Establishing positive associations with your brand will make callers more likely to choose your business. And repeated experiences will build customer loyalty.
There are instances when you need to attend to another call or look up something when on the phone. That’s what the hold line is for! It’s another great opportunity to create a positive interaction with your customers. A custom audio message will keep your customers engaged. It can provide vital information about your business, such as your address, operating hours, and website and social media information.
On-hold messaging is also a chance to generate sales; advertising your current promotions and sales offerings can inform customers of products or services they may not have been aware of prior to the call. A call to action such as prompting customers to inquire about what they heard on your on-hold message or seeking more details on your website will encourage them learn more about how your products and/or services are the solution they are looking for!
Professional Audio Solutions
The use of a professional announcer elevates your auto-attendant and on-hold message to another level. Clean and professional voice talent lends an extra layer of credibility to your business. It creates the impression that you are professional at what you do and that you are organized and attentive to their needs.
Using the same voice talent for both your auto-attendant and on-hold messages creates a seamless flow throughout your phone system. An easy and positive experience for your callers will foster associations between those characteristics and your business, and ultimately lead to future sales and long-term, loyal customers.
Get started; use Custom Business Audio Solutions for your Auto-Attendant and On-Hold messages today!
Contact us today to ensure you have the perfect business audio solutions to set your business apart. Let On-Hold Marketing Inc. help you retain your customer base with effective professional messaging.
“An original pebble is better than a counterfeit diamond.”
Stand Out With Custom Business Audio Solutions! – Copyright On-Hold Marketing Inc. 2021