Stand Out With Custom Business Audio Solutions!
Every time a customer interacts with your business, it leaves a lasting impression. Each interaction shapes their opinions and influences their future actions in using your products and/or services. One interaction that has a major impact on customer experience is calling into your business. How quickly a caller reaches their desired contact and their overall experience during a call can shape their opinion about your business. Nothing is more frustrating than listening to the same boring music on a never-ending loop. Not to mention, many businesses including competitors, use the same phone systems with the same built in music. We know you do not want to be confused with the competition! Custom business audio solutions will make you stick out from the crowd and create positive experiences for customers calling into your business.
Types of Audio Solutions
- On-Hold Messages
Auto-Attendant Voice Solutions
When implemented, Auto-Attendant Voice Solutions are the first interaction a customer has during a phone call. This automated system answers calls automatically and directs callers to their desired call destination. Phone Tree or Phone Menu systems enable callers to reach specifically who they want, without having to jump through hoops in order to do so. Professional, organized, and efficient; these are the words that come to mind when completing an interaction with an Auto-Attendant Voice Solution. Establishing positive associations with your brand will make them more likely to use your business, and repeated experiences will build customer loyalty.
Sometimes you need to attend to something else when on the phone, that’s what the hold line is for! This serves as another opportunity to create a positive interaction with your customers. Keep your customers engaged with a custom audio message; this serves as a great opportunity to provide vital information that a customer should know about your business. Items such as your address, operating hours, and website are examples of pertinent information for customers to know. On-hold messaging is also a chance to generate sales; advertising your current promotions and sales offerings can inform customers of products or services they weren’t aware of prior to the call. Now your customers are aware of the promotions, a call to action is the final piece of the puzzle. Prompting customers to inquire about what they heard on your on-hold message will encourage them learn more about how your products and/or services are the solution to their problem!
Professional Audio Solutions
The use of a professional announcer elevates your auto-attendant and on-hold message to another level. Clean and professional voice talent lends an extra layer of credibility to your business. It creates the impression that you are professional at what you do, you are organized, and attentive to their needs. Using the same voice talent for both your auto-attendant and on-hold messages creates a unified identity of your phone line for customers for a seamless experience during the call. Making the caller experience an easy and positive experience for your customers will create associations between those characteristics and your business. Planting these thoughts are what will lead to future sales and long-term, loyal customers. Get started and use Custom Business Audio Solutions for your Auto-Attendant and On-Hold messages today!
Contact us today and to ensure you have the perfect business audio solutions to set your business apart. Let On-Hold Marketing Inc. help you retain your customer base with effective professional messaging.
“An original pebble is better than a counterfeit diamond.”
Stand Out With Custom Business Audio Solutions! – Copyright On-Hold Marketing Inc. 2021