Purchasing an On-Hold Message Service is Like Buying a New Roof.You wouldn’t purchase a new roof without first getting a few quotes, would you? Then why not do the same for the on-hold message of your business? Comparison-shopping allows you to learn more about what you are buying so when you are ready to make that important decision you will be able to do so with confidence. Knowing the right questions to ask can make all the difference.
Before choosing an On-Hold provider, be sure to ask these 5 questions:
What is the total COST?
When it comes to the cost of a telephone On-Hold message for your business, not all companies are created equal! Make sure you check prices with a few other providers and most importantly, that you’re comparing apples to apples. It may take a little bit of extra time to do, but it will be well worth it in the end. You would be surprised at how much more money some companies will charge for the exact same thing and will not necessarily offer any better quality.
What EXACTLY do you provide?
Always find out what is included and what you’re covered for. Ask if they can give you an example of what a professional recording will sound like once it’s produced – with the background music and professional voice talent. On-Hold Marketing will be happy to provide you a FREE custom audio sample, so you know exactly what you’ll be getting once you get your final production on your telephone line.
Can you explain your process?
From the time you purchase an On-Hold recording for your business, to the time it gets played on your line…make sure you understand exactly what the process is, so there are no surprises. Our experienced staff will be pleased to answer any questions you may have about our process. Don’t hesitate to ask!
Are there any hidden costs?
Make sure to ask about Royalties for talent and music. Not all providers include this in their service. At On-Hold Marketing, our own licensed music and professional voice talent are included in every production, with no extra fees! It’s a convenient, hassle-free way to get a top-notch product, and what you see is what you get, every single time! Also, don’t forget to ask about a cancellation policy. Make sure there are no hidden fees or penalties for stopping the service before the contract is up for renewal.
If I need help, what kind of support do you provide?
Whether you have a scripting question or a technical one regarding loading your production, our friendly and knowledgeable staff is here to help!
We would love to tell you more! Visit www.onhold.on.ca or give us a call.
A real decision is measured by the fact that you’ve taken a new action. If there’s no action, you haven’t truly decided.
Purchasing Custom Audio and On-Hold Messages is Like Buying a New Roof! – Copyright On-Hold Marketing Inc. 2022