With social distancing requirements leaving offices short staffed, it goes without saying that medical offices can use all the help they can get. And that’s where On-Hold Marketing can offer some expertise. Why not put your phone features to good use? There are some important phone features that can help medical offices be more efficient and free up valuable staff, because we know that answering busy phones when almost every caller has the same questions is a real time waster. So let us record a menu for you that answers those questions. A professionally recorded auto-attendant is not only efficient and effective, it’s also easy to set up.
Imagine a pleasant greeting, followed by options that allow callers to automatically learn about new office procedures. Or when your office is open. Perhaps even advertise your web page that allows callers to fill in required details prior to their visit. All of this can happen without your receptionist ever having to pick up the phone. Of course, the team at On-Hold will customize the scripts to your specifications.
Are you using your telephone On-Hold time wisely?
But, no phone system optimization is complete without an on-hold program. So, while your staff does their best to handle all calls as quickly as possible, more often than not they will have to be put on hold. Of course, On-Hold Marketing can help with that too.
Whether you are a specialist, a family doctor or a lab technician, an On-Hold message for your medical offices is a simple and effective tool that fills your patient’s telephone wait time with interesting information. Not only will it make hold time seem that much shorter, it can also provide general health tips, details on appointment scheduling, how to request medication refills, or simply keep patients up-to-date on important practice procedures and changes. This saves time for both your staff and your patients.
It can really be like having an additional person in the office to help manage calls! Let hold time be a positive customer service experience. On-Hold Marketing would be happy to assist you with all your hold time advertising! Just give us a call or fill out our convenient contact form and we’ll get right back to you.
Everyone at On-Hold Marketing would like to thank all of the medical professionals and assistants across our country and around the world. You are true heroes each and every day, and we appreciate all you do.
- Time is what we want most, but what we use worst. William Penn.
Important Phone Features That Can Help Medical Offices – Copyright On-Hold Marketing – 2021