What Makes a Great On-Hold Production?

on-hold production

Great on-hold productions include getting the script right, choosing the correct voice that will work with your company’s brand and adding the perfect music piece.

Here are some tips for creating a great on-hold production for your business:

  • Keep your listeners (mentally) tuned in longer. Make sure your messages include interesting facts, new product information, current sales, upcoming events, etc.
  • By keeping your information short and adding frequent music breaks, you’ll generate refocus moments.
  • Provide your caller with a relaxed audio experience, so people actually listen (and keep on listening).
  • Silence gives the caller a signal to hang up!  Make sure your on-hold production is seamless with no silence between music and information.
  • Divide your ads into small segments. Press the caller’s ‘mental reset button’ at one-minute intervals, or, with today’s many distractions, even every 30 seconds – with a catchy music break.
  • To keep listeners hooked and make a natural transition from one genre to another, you can ask a question. Interesting questions are great teasers to keep people tuned in, by creating a desire to know the answer.
  • Of course, you want your voice to sound professional; balance that with authentic natural talking people to make your hold line and your ads sound more human.
  • Certain phrases in your paragraphs should acknowledge your recognition of the caller’s valuable time and your sincere appreciation for their call. (“Your call is important to us; please be assured we will be right with you”).

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The team at On-Hold Marketing creates impressive on-hold productions.

We’ll ensure the script, the voice talent and the music meet your company’s brand and needs!

Contact us today. We’ll be happy to help you with your company’s on-hold message.

A change in sound is a great ear catcher to reset the audience’s attention span.Thomas Giger


Add some life to your phone system

We can help you add some professionalism to your auto-attendant system or better market your special offers to callers who are waiting on-hold.

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