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Update your customer care strategy.

With the handshake gone for the foreseeable future, your friendly smile hidden behind your mask and a good portion of your staff working remotely, it’s time to re-define customer care!

Now is the time to take a new look at the way your callers are greeted. Are those calls being answered in a timely and professional manner?  Or are they going straight to voicemail and full mailboxes, or sometimes not answered at all? Customers need to feel that you care about them and their business. So, be sure that your great service is reflected every time they call. Let On-Hold Marketing put a friendly voice on your phone greeting and on your voicemail messages.  Callers will appreciate clear information on when to expect a return call.

Customer Care Is The Key To Consumer Confidence

With an unprecedented number of companies closing up shop, customer care is the key to consumer confidence.  One of the easiest and most cost effective tools to help you put your best foot forward is your phone system.

A professional greeting and a menu that directs callers to the right person is your way of showing that you care. That you’re willing to take the time to make buying from you a pleasant experience.  In fact, your phone messages can either encourage a sale or turn the caller away to spend their limited cash elsewhere.

Read our resource article to learn more about this often overlooked office asset. Then engage On-Hold Marketing to help mitigate the impact of staff working from home.

We’re ready to make your phones customer friendly. Just call us at: 1-888-466-4653.

Successful Businesses Don’t Ignore Customer Service.

We know times are tough. The shortage of on-site staff, together with all the additional time and expense needed to have your business meet the pandemic guidelines, leaves little time available to deal with your phone’s efficiency.  But, customer service matters! Successful businesses know that customers need to be appreciated, cared for, and understood.

Have you ever thought about what happens when you put a caller on hold?

Static on the radio, that wonderful beep, canned music or complete silence are all counter-productive to a positive relationship with your caller. Did you know fixing this is a very cost-effective and easy-to-use solution when you contact On-Hold Marketing!

Don’t forget, phone experience can have a far reaching impact. The power of social media and the ability for customers to voice their opinions good AND bad have empowered customers in today’s economy.

Effective, exceptional customer service is more than generating satisfaction, it creates overwhelming customer loyalty. This level of customer relationship affects the bottom line during good economic times and bad.

Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Mark Cuban

It’s Time to Re-define Customer Care copyright On-Hold Marketing Inc.