On-Hold Marketing Jargon – VOIP


When it comes to jargon words in the on-hold industry, one that you may be heard frequently over the last few years is the word “VoIP”? Ever wondered what it means? VoIP stands for voice-over internet protocol or also called IP telephony, and it simply means a phone system that uses IP networks, such as the internet…just like everything else in today’s business world.

If you’re considering a new phone system, this may be the way to go. Due to the lower cost, and the added benefits of being able to unify both voice and data communication and can be run over a single network, many businesses are switching from traditional copper-wire telephone systems to VoIP systems.

Most VoIP systems include a MOH (music-on-hold) feature. On-Hold Marketing can provide the music and create a custom On-Hold message for your new phone system and our technicians can format your message for any VoIP system on the market. But wait, there’s more! This phone system also has capabilities to direct callers to various departments. We are happy to help with best practice scripting. And, our choice of voice talent will ensure it sounds perfect.


If you are planning to convert your phone system to VoIP, know that you have one less worry about your MOH service. Just let us know what system you are installing and, with our many years of knowledge and experience, we will make sure your hold message sounds perfect on your new phone system! Have questions about VoIP or your phone system, contact us and we will be happy to answer them for you.

If you have missed out on our Jargon word series, you can check them out right here: http://www.onhold.on.ca/jargon-word-ivr/, http://www.onhold.on.ca/jargon-word-continuous-loop/, https://www.onhold.on.ca/jargon-words-remix-re-read/, https://www.onhold.on.ca/hold-marketing-jargon-moh/.

Once a new technology rolls over you, if you’re not part of the steamroller, you’re part of the road.” -Stewart Brand

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 NOTE: On-Hold Marketing continues to be available for your phone system recording updates including COVID-19 messages. Read More