On-Hold Marketing Jargon – VOIP


When it comes to jargon words in the on-hold industry, one that you may be heard frequently over the last few years is the word “VoIP”? Ever wondered what it means? VoIP stands for voice-over internet protocol or also called IP telephony, and it simply means a phone system that uses IP networks, such as the internet…just like everything else in today’s business world.

VoIP is the way to go

If you’re considering a new phone system, this may be the way to go.  First of all, the over all cost is much lower. Secondly, there is much to be said for being able to unify both voice and data communication over a single network.  All in all, it makes sense that many businesses are switching from traditional copper-wire telephone systems to VoIP systems.

Most VoIP systems include a MOH (music-on-hold) feature.   The technicians at On-Hold Marketing can format your message for any VoIP system on the market And our production team is ready to create a custom On-Hold message, complete with music, for your new phone system. But wait, there’s more! This phone system also has capabilities to direct callers to various departments. We are happy to help with best practice scripting, and our voice talent will ensure it sounds perfect.


If you are planning to convert your phone system to VoIP, know that you have one less worry about your MOH service. Just let us know what system you are installing. With our many years of knowledge and experience, we know how to ensure that your hold message sounds perfect.  If you have any questions about VoIP or your phone system, contact us and we will be happy to answer them for you.

If you have missed out on our Jargon word series, you can check them out right here: On-Hold Marketing Jargon – IVR, On-hold Marketing Jargon – Continuous Loop, On-hold Marketing Jargon – Remix and Re-read, On-Hold Marketing Hargon – MOH.

Once a new technology rolls over you, if you’re not part of the steamroller, you’re part of the road.” -Stewart Brand

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