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On-Hold Marketing Telephone Etiquette – Leaving a Voicemail Message

posted by Racquel Heron in "Tips & Info"
August 21, 2014

In today’s world, when you call someone there is a good chance that your call will go to voicemail. If you are unprepared, you might end up leaving a hurried message that is both confusing and too fast to understand; in fact, most people “swallow” the last few digits of their phone number. If your message isn’t clear, the person might never return your call simply because they didn’t understand you.


Here are a few tips to help you leave a professional sounding voicemail message that will assist you in the future.

  1. Anticipate the chance of voicemail. Preplan you message, write down some key words to help you remember what you want to say.
  2. Make sure that you speak in a slow, clear voice with a friendly tone.
  3. Always start by identify yourself; give your name and the company you work for.
  4. It’s best that the message is short and right to the point.
  5. When leaving your phone number be sure to say it slowly in the format that everyone is used to (area code, pause; first three numbers, pause; last four numbers, pause and then the extension – ending on an up note will ensure that your voice doesn’t drop off). Don’t be afraid to repeat it.
  6. To avoid phone tag, let them know when you will be available to receive a call back.
  7. It’s very important to not be eating, drinking or chewing gum when leaving your message!

Follow these 7 tips and every voicemail you leave will sound professional and informative. Not only will this leave a good lasting impression with the person you left the voicemail for, but it also leaves a professional image for both you and your company.



Bob can’t come to the phone right now. He’s either saving the universe from some unnamed peril or perhaps taking a nap. Leave your name and number after the beep and he will return your call. BEEP!!