When you subscribe to On-Hold Marketing you’ll be treated to our obsession with service excellence.
We want your message to sound great, so we schedule regular calls as soon as your account is set up. Which means that several times a year your receptionist will get hear…
“Hello…..I’m calling from On-Hold Marketing, do you mind placing me on hold for a moment so I can listen to your hold-line message?”
Sound familiar? If not, it may be time to check us out!
Superior customer service
As a valued customer of On-Hold Marketing, you hear that line on a regular basis. It’s all part and parcel of the superior service and quality that we provide to our customers. Our goal is to make sure that the message being played on your hold-line always sounds professional. After all, that’s what impresses your callers.
It doesn’t happen often, but when it does, what would cause your message to fail? Mostly the reason is storm activity, construction, power surges . This could cause your phone system to revert back to its original default setting. And that means that irritating double-beep. Sometimes the volume buttons may get turned up or down. A message that’s too loud will sound muffled. If we don’t hear anything, it generally means the volume button is too low, or cables may get knocked out during cleaning. Or, someone may have “borrowed” the memory stick, just because it’s handy.
A quick fix may be all it takes
A few seconds on hold is all it takes for us to ascertain that everything is in good working order. Should we detect a problem, we send you a quick email notification right away with easy, step-by-step instructions to get your hold line marketing and entertaining as it should be. Of course, we’re always just a phone call away if you’d rather speak with a technician.
Service Excellence = Customer satisfaction. Experience the best of both, with On-Hold Marketing Inc., today!
Read our article about Why You Should Choose On-Hold Marketing as Your On Hold Provider.
“Customer service is just a day in, day out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.” – Leon Gorman