When you subscribe to On-Hold Marketing you’ll be treated to our obsession with service excellence.
When you subscribe to our services we set up your account so that regular customer service calls are scheduled. Several times a year your receptionist will hear:
“Hello…..I’m calling from On-Hold Marketing, do you mind placing me on hold for a moment so I can listen to your hold-line message?”
Sound familiar? If not, check us out!
As a valued customer of On-Hold Marketing, you hear that line on a regular basis. It’s all part and parcel of the superior service and quality that we provide to our customers. Our goal is to make sure that the message being played on your hold-line always sounds professional.
Storm activity, construction, power surges – all could cause your phone system to revert back to its original default setting…that irritating double-beep.
Sometimes the volume buttons may get turned up or down. A message that’s too loud will sound muffled. A message that’s turned down too low is, of course, inaudible.
Cables may get knocked out during cleaning. Or, someone may have “borrowed” the memory stick, just because it’s handy.
A few seconds on hold is all it takes for us to ascertain that everything is in good working order. Should we detect a problem, a quick email notification is sent out right away with easy, step-by-step instructions to get your hold line marketing and entertaining as it should be. Of course, we’re always just a phone call away if you’d rather speak with a technician.
Service Excellence = Customer satisfaction. Experience the best of both, with On-Hold Marketing Inc., today!
Read our article about why you should choose On-Hold Marketing as your on hold provider.
“Customer service is just a day in, day out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.” – Leon Gorman