Banner Image

On-Hold Marketing Inc’s Telephone Etiquette Tips – (Placing Calls on Hold)

posted by Racquel Heron in "Tips & Info"
January 28, 2014

In a world with less and less direct human contact, we mustn’t forget proper etiquette for both face to face and on the phone conversations. Over the next few months on this blog, we will give helpful tips and reminders on phone etiquette. Today’s blog will focus on ‘placing calls on hold.” Most people don’t enjoy being placed on hold, but here are some tips that will make it a little bit more pleasant for them.

  • When putting a caller on hold, always ask for permission first.
  • When taking the time to ask your caller to hold, please be sure to listen to their response.
  • If answering more than 1 line at a time, remember to write down the callers’ name & which line they are on hold on to avoid asking the caller who they are more than once.
  •  After placing the caller on hold, remember to check back with them occasionally (between 30-60 seconds). Give them options depending on the situation; continuing to hold, be directed to the voicemail of the person they require or take the message personally and offer to call them back with information they need.
  • When returning to your caller, remember to thank them for waiting.

Another way to make being on hold reasonable for your callers, is by having a welcoming, professional message on your on hold line from On-Hold Marketing Inc.  Click to get started!


Etiquette means behaving yourself a little better than is absolutely essential.  – Will Cuppy