We’ve all been there; placed on hold when you phoned a business. Will you be trapped in a world that holds you captive with nothing to listen to but silence or an annoying beep? Boredom kicks in after just seconds of sitting there with the receiver to your ear. In fact, every second can feel like minutes. Minutes can feel like hours. The question is: do you hold on or do you hang up and try again later? If you do not have a professional program, chances are huge that your caller will hang up. And, it is estimated that 34% of callers who hang up will never call you back. Are you willing to risk that cost to your business?
Enhance your caller experience
Let me introduce you to On-Hold Marketing. We offer an outstanding way to enhance your caller’s experience. It’s quick, easy, affordable and effective. The next time someone calls your company and is placed on hold they will have a completely different experience. We will make sure your caller is informed, entertained and made to feel that their call and their business are very important. In fact, hold time is a great opportunity to let your callers know about products, services, and promotions. Plus, it’s the perfect time to address frequently asked questions. In fact, the possibilities are endless. Statistics show that callers wait an estimated 70% longer on the line when they listen to interesting information about the company they are calling.
Here’s how it works.
We offer complete packages for less than $2 a day! These all-inclusive packages include the playback equipment or .wav file that works with your VoIP system. You will also receive the production(s) including consultation, scriptwriting, talent, music, and all the studio costs. Your On-Hold messages will be fully customized to suit your needs. Plus, you have the opportunity to choose from our selection of professional talent voice and library of legal music.
Our professional announcers can provide a range of reads so that your messages reflect your brand. And, if you need French, Spanish, Mandarin, Cantonese or other foreign languages…just let us know.
We have an extensive licensed music library that meets all the legal requirements for your phone line. Music samples are regularly updated for your convenience, so don’t forget to visit the samples page often. www.onhold.on.ca/samples
The final On-Hold production will make your callers feel so welcome that they won’t even think about being bored!
Does this sound like a service your company could use? Research says you should!
Contact us today for more information. We look forward to hearing from you. http://www.onhold.on.ca/contact/
Your telephone on-hold needs + On-Hold Marketing = a winning combination!
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better” – Jeff Bezos