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Finagle’s Law & On Hold Messaging

posted by Racquel Heron in "On-Hold Marketing"
November 20, 2013

We all know about Murphy and his law. But, did you know that Mr. Finagle also has his own law? “Anything that can go wrong, will – at the worst possible time.” Now I imagine you are asking yourself; ‘what does that have to do with phone messaging?’

Well, I want you to envision yourself sitting at your desk, all is quiet and then, all of a sudden, you get 2 phone calls at the same time.  Boom!  Finagle’s law happens because the inevitable problem rises; which call do you answer and which one do you put on hold or to voicemail? Sadly, your hold line is just silence… which almost guarantees a hang up. And as far as your voicemail goes, can you trust the person to leave a message and if they do, will it lead to the world’s most annoying game of phone tag?

You would never have encountered Finagle’s law if you had contacted On-Hold Marketing to add entertainment value to your hold line for your customers. The best part is…it costs you less than $2 day. The question you need to ask yourself is; ‘is saving $2 worth losing the next sale, the next new customer or the next big deal?’ I didn’t think so.