Four Musts for Your Customised Greeting!

Communication is key! Your phone greeting can make a significant impact on how your customers can perceive your business. It is often the first point of contact they have with your company, so ensuring it is professional, engaging, and informative is crucial. Whether you are a small start up or a large corporation, crafting a customised phone greeting that reflects your brand identity and values can set the tone for a positive customer experience. Here are the 4 musts for your customised greeting!

A Confident and Friendly Welcome

4 Musts for GreetingsThe first few seconds of a phone call are critical. A  strong, confident and friendly greeting that a professionally produced message provides, sets a positive tone and immediately puts the caller at ease.  This is your company’s audio “welcome mat”. Remember, the goal is to make the caller feel valued and appreciated from the moment they connect with your business. First impressions really do count!


Clear Information

After the initial greeting, it’s essential to provide clear and concise information about your company’s services, operating hours, and any other relevant details. Keep in mind that callers may have specific questions or needs, so providing this information upfront can help streamline the conversation and save time for both parties. Consider including a brief overview of what your company offers followed by any additional options or instructions. Avoid overwhelming callers with too much information, and instead focus on providing the most relevant details to guide them to the right department or individual. Keep it on point!


Personalization goes a long way in making your phone greeting memorable and engaging. Tailor your greeting to reflect your company’s unique brand personality and values. Whether you want to convey professionalism, a casual feel, or instill peace of mind that they have made the right choice in contacting your company, infusing your greeting with elements that resonate with your target audience can help leave a lasting impression.

Call to Action

4 Musts for GreetingsDon’t miss the opportunity to include a call to action in your phone greeting. Whether it’s directing callers to visit your website, prompting them to follow you on social media, or signing up for your newsletter, incorporating a clear call to action encourages further engagement with your brand. Keep it brief and relevant to the purpose of the call, such as “Visit our website for more information,” or “Follow us on Facebook for the latest updates.” By providing a next step for callers to take, you not only guide them towards additional resources but also reinforce your presence across multiple channels.

A well-crafted phone greeting can make a significant difference in how customers perceive your business. Let On-Hold Marketing Inc. work with you to create a customised greeting that leaves a positive impression and enhances the overall customer experience. Take the time to review and update your phone greeting regularly to ensure it aligns with your company’s values and goals. Every interaction counts, and your phone greeting is the first step in building confidence and a solid relationship with your customers. Contact us and let us help you get the most out of your greeting message!


“You make a first impression and people never forget it.” -Diablo Cody


“Four Musts for Your Customised Greeting!”-Copyright 2024-On Hold Marketing Inc.






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