Equipment Options

VoIP Compatibility

Did you recently up date your phone system to VoIP?  OK so you’re enjoying the convenience and cost savings, but what about your callers? Do they now have to endure repetitive “music” on-hold?  

Don’t compromise your caller experience (and your bottom line). On-Hold Marketing can provide your on-hold productions as .wav files formatted for all brands of VoIP Phone Systems.  Formatting is included in your on-hold package.  Ask us about complete solutions with professional recordings for both your menu tree and your on-hold feature.

 Equipment Options

Remote Load:
An ideal choice for large multi-branch corporations. No staff interaction is required. All productions are implemented directly from our studio to your hold line per the schedule you prefer. This system is connected to your internet – professional installation is required.

E-mail / FTP Load:
Ideal for companies that require quick turn-around for time sensitive advertising, but still wish to control when and what is loaded for callers to hear on-hold . Productions are e-mailed to the customer or posted to our FTP site. The customer loads the production from the computer file to a memory stick and then onto the On-Hold playback unit.

System Requirements

You must have a telephone system (not just a telephone set) with 3 or more lines. The “Music-On-Hold” feature must be activated in order to hear recordings over the telephone hold line. Most systems have this feature…if you hear  the radio (or its static), or a beep when you’re placed on hold, you already have this feature.

Unit Installation

The unit comes with complete instructions and most phone systems are a simple plug-and-play. Need assistance? Give us a call: 1-888-466-4653. We provide no-charge telephone support and can recommend an interconnect company with qualified technicians should you prefer professional installation.

Replacement units:
For customers replacing other on-hold equipment, the existing patch cord can simply be inserted into the appropriate port of the NEW unit.  Make sure you always use the power cord provided with the new unit – these differ from one unit to another.

New Account Preparation:
If you currently have another music source (radio, CD) playing on your hold line, the MOH (music-on-hold) feature is active and ready for the on-hold unit.
We will provide an adaptor so you will be able to use the existing patch cord. (This adapter is snapped onto the end of the patch cord (should be a tight fit) then inserted into the appropriate port of the unit.)

If you hear a beep when you are placed on hold – the MOH is already activated; however, you will need to contact your phone company to have the beep removed.

If you have silence on your hold line, you may have to contact your telephone company to activate the music on hold feature.  They may be able to do this remotely, or it may require an on-site visit.

If you have chosen the remote-load unit an IP address is required for programming. Remote units require the services of a technician for installation. Please give us a call: 1-888-466-4653

 

Installation Steps

On-hold units must be installed near the telephone system in the phone room. We recommend the unit be plugged into a UPS and placed a few feet away from devices that emit strong electromagnetic fields such as computer monitors and fluorescent lights. They can be either secured to the wall, or placed on a flat surface near the telephone system.

Step 1

If you already have a patch cord installed on your MOH port, skip this step.

Attach the patch cord to the “Music-On-Hold” port of the phone system.
How this connection is made depends on your phone system:

  • you may be able to simply plug the end into the system,
  • you may require a technician to punch down the connection, or,
  • if you have had an RJ11 jack installed, we can provide a patch cord with the correct connection.

If you’re not sure what to do, give us a call: 1-888-466-4653

Step 2

Insert the other end of the patch cord into the audio port of your On-Hold playback unit. If you are using an existing patch cord, the connection may not fit…or it may be loose. Please snap the provided one-inch adapter onto the patch cord and then insert it into the audio port.

Step 3

Plug the power cord provided with the playback unit into an A/C power outlet – preferably into a top quality surge suppressor strip (different from a standard multi-outlet power strip) to protect against power surges and other electrical problems.

Step 4

Plug the other end of the power cord into the appropriate port of the playback unit.

Step 5

Ensure the power button is “ON”, the volume is at half, and the production is loaded.

Step 6

Give us a call or have someone call into your office and put them on hold to adjust the volume.

Need assistance? Give us a call: 1-888-466-4653. We provide no charge telephone support and can recommend a technician should you wish to have someone come on site.