VOIP Compatibility
On-Hold Marketing can provide .wav files formatted for all brands of VOIP Phone Systems. Formatting is included in your on-hold package. Ask us about complete solutions with professional recordings for all parts of the system.Equipment Options
Remote Load:An ideal choice for large multi-branch corporations. There’s no staff interaction as all productions are implemented directly from our studio to your hold line. This system is connected to your internet – professional installation is required.
E-mail/FTP Load:
Ideal for companies that require quick turn-around for time sensitive advertising, but wish to control implementation. Productions are e-mailed to the customer or posted to our FTP site. The customer loads the production from the computer file to a USB device and then onto the On-Hold unit.
CD Load:
Ideal for companies that prefer to have the production shipped and ready-to-load.
System Requirements
Your telephone system must have the “Music-On-Hold” feature activated in order to hear recordings over the telephone hold line.Unit Installation
Need assistance? Give us a call: 1-888-466-4653. We provide no charge telephone support and can recommend a technician should you wish to have someone come on site.Replacement units:
For customers replacing digital equipment, the existing patch cord can simply be inserted into the appropriate port of the NEW unit. Make sure you always use the power cord provided with the new unit – these differ from one unit to another.
New Account Preparation:
If you currently have another music source (radio, CD) playing on your hold line, the MOH feature is active and ready for the on-hold unit.
We will provide an adaptor so you will be able to use the existing patch cord. (This adapter is snapped onto the end of the patch cord (should be a tight fit) then inserted into the appropriate port of the unit.)
If you hear a beep when you are placed on hold – the MOH is activated; however, you will need to contact your phone company to have the beep removed.
If you have silence on your hold line, you may have to contact your telephone company to activate the music on hold feature. They may be able to do this remotely, or it may require an on-site visit.
If you have chosen the remote load unit, a dedicated line or fax line is required. Remote units require the services of a technician for installation. Please give us a call: 1-888-466-4653
All on-hold units must be installed near the telephone system in the telephone room. We recommend the unit be placed a few feet away from devices that emit strong electromagnetic fields such as computer monitors and fluorescent lights. They can be either secured to the wall, or placed on a flat surface near the telephone system.
Insert one end of the patch cord into the port of your unit and attach the other end to the “Music-On-Hold” port of the phone system. How this connection is made depends on your phone system. You may be able to simply plug the end into the system, you may require a technician to punch down the connection, or, if you have had a jack installed, we can provide a patch cord with the correct connection.
Plug the power cord provided with the unit into an A/C power outlet (preferably into a top quality surge suppressor strip (different from a standard multi-outlet power strip) to protect against power surges and other electrical problems) and the other end into the appropriate port of the unit.
Plug the power cord provided with the unit into an A/C power outlet (preferably a surge protection bar) and the other end into the appropriate port of the unit.
The power button should be “ON”. Have someone call into your office and get put on hold to adjust the volume.
Need assistance? Give us a call: 1-888-466-4653. We provide no charge telephone support and can recommend a technician should you wish to have someone come on site.
